Welcome to Flair Stores, a product of Sibro Commerce Nigeria Limited! We value your privacy and are dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you utilize our platform and services. By accessing or using our platform, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
We may collect information that you voluntarily provide when using our platform and services. This may include, but is not limited to:
Personal Information: This includes your name, email address, phone number, and other contact details when you create an account or interact with our services.
Business Information: If you are a business user, we may collect information about your business, such as your business name, address, and relevant financial information.
Order and Payment Information: When you make purchases through our platform, we collect order details and payment information.
Access Tokens and Third-Party Integration: If you connect Flair Stores to third-party services (e.g., Instagram), we may collect and store the access tokens provided by these services. These tokens allow us to access and interact with your information as authorized by you, ensuring seamless integration and functionality between Flair Stores and the third-party service.
1.2 Information We Automatically Collect
We may also collect certain information automatically when you use our platform, including:
Device Information: We gather data about the device you use to access our platform, such as device type, operating system, and browser type.
Usage Information: We collect data about your interactions with our platform, such as pages viewed, features used, and actions taken.
Log Data: Our servers automatically log information, including your IP address, the date and time of your visit, and the pages you access.
2. How We Use Your Information
We utilize the information we collect for various purposes, including:
Providing and Enhancing Our Services: We use your data to offer and improve our platform and services.
Processing Orders and Payments: We collect and process order and payment information to facilitate transactions between businesses and customers.
Communication: We may contact you with transaction notifications, updates, and other service-related communications.
Personalization: We aim to personalize your experience on our platform by offering tailored content and recommendations.
Analytics: We analyze usage patterns and trends to improve our services and understand user behaviour.
Protection of Rights: We may use your information to protect our rights and the rights of others in cases of fraud, security incidents, or legal disputes.
3. Tracking and Advertising (Apple App Tracking Transparency)
Our app includes the Meta (Facebook) SDK, which may collect data used to track you across apps and websites owned by other companies. In accordance with Apple’s App Tracking Transparency (ATT) framework, we will request your permission before enabling any tracking.
What “tracking” means: Tracking refers to linking data collected from our app with data collected from other companies’ apps, websites, or offline properties for the purpose of targeted advertising or advertising measurement.
Data collected for tracking purposes may include:
Device Identifiers: Such as your device’s advertising identifier (IDFA/GAID), which may be used to identify your device across apps and services.
Usage and Interaction Data: Information about how you interact with our app, which may be linked to your activity on other platforms.
Event Data: Actions you take within the app (e.g., page views, purchases, sign-ups) that may be shared with advertising partners for campaign measurement and optimization.
Your choices: When you first launch the app on iOS 14.5 or later, you will be presented with a system prompt asking for permission to track your activity. You may:
Allow tracking to enable personalized advertising experiences and help us measure the effectiveness of marketing campaigns.
Ask App Not to Track to opt out. If you opt out, we will not link your data with third-party data for tracking purposes.
You can change this permission at any time under Settings > Privacy & Security > Tracking on your iOS device.
Third-party SDKs involved in tracking:
Meta (Facebook) SDK: Used for event tracking, advertising measurement, and analytics. Meta may use data collected through this SDK in accordance with Meta’s Privacy Policy.
For more information about Apple’s ATT framework, visit Apple’s Privacy page.
4. Use of Artificial Intelligence (AI) Services
Flair Stores uses third-party artificial intelligence services to power certain features of our platform, such as generating and improving product descriptions, categorising and tagging products, enhancing or analysing product images, powering search and recommendations, and supporting customer communication.
What we share with AI providers: To deliver these features, we send product data to these providers, including product images, product names, and product descriptions. Where a feature requires it, we may also send related listing details such as category, pricing, and product attributes.
We do not send your payment details, government-issued identification, or account passwords to AI providers. Content you submit to these features is processed to return a result to you; it is not used by us to build advertising profiles.
AI providers we may use:
Google (including Google Cloud and Gemini services) — Google Privacy Policy
OpenAI — OpenAI Privacy Policy
Anthropic — Anthropic Privacy Policy
We encourage you to review these policies to understand how each provider handles data. Processing by these providers may take place on servers outside Nigeria, including in the United States and the European Union. Where this occurs, we rely on the contractual and technical safeguards offered by these providers to protect your information.
If you would prefer that your product information not be processed by AI features, please contact us at connect@sibro.ng.
5. How We Share Your Information
We may share your information with the following parties, as necessary to provide our services:
Businesses: Your information may be shared with businesses you engage with on our platform, including order and payment details.
Logistics Partners: To fulfil orders, we may share relevant information with logistics partners.
Service Providers: We may engage third-party service providers like payment processors to assist us in providing key functionalities.
AI Service Providers: As described in Section 4, we share product images, names, and descriptions with third-party AI providers to power certain platform features.
Legal Compliance: We may disclose your information to comply with legal obligations or respond to law enforcement requests.
6. Your Choices and Rights
You have the right to:
Access, correct, or delete your personal information.
Object to the processing of your data.
Withdraw your consent for data processing.
For more information or to request data deletion, please contact us at connect@sibro.ng.
7. Security Measures
We employ reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
8. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance. The updated policy will be posted on our platform, and the date of the latest revision will be noted.
9. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact us at connect@sibro.ng.
Flair Stores is operated by Sibro Commerce Nigeria Limited.